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Transforming Canadian Health Care

e-Prescribing Service Ensures Easier Access and Safety for Canadians

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Canada Health Infoway’s e-prescribing service is making life easier for patients, prescribers, and pharmacies by making the prescription process faster, safer and more efficient.


Canada Health Infoway (Infoway) is on a mission to transform health-care. This federally-funded, independent, and not-for-profit organization works with health care organizations, clinicians and patients to make health care more digital by ensuring that everyone is able to access health information and services online. This means multiple benefits for patients, including being able to see their personal health information, booking appointments, and viewing lab test results online, as well as getting prescriptions filled more easily.

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Infoway’s PrescribeIT® national e-Prescribing service

A main Infoway digital health initiative is PrescribeIT® — a national e-prescribing service. PrescribeIT® eliminates the need for paper prescriptions or fax transmissions, which have a high risk of being lost or fraudulent and are a hassle for patients and time consuming for prescribers. In addition to enabling pharmacies to receive prescriptions directly into their pharmacy management system, PrescribeIT® lets pharmacists request prescription renewals from the physician electronically. The ability to send secure clinical information through the integrated messaging tool avoids much back and forth with fax and phone — resulting in saved time, convenience and increased patient safety. Additionally, PrescribeIT® safeguards patient health data from commercial use and maintains an influence-free prescribing and dispensing environment.

With more Canadians embracing virtual care, PrescribeIT® is a valuable tool for clinicians as it reduces the need for in-person contact while ensuring patients have access to the medications they need. A recent Infoway survey reports that 82 per cent of Canadians would like to have their prescriptions sent electronically to their pharmacy by their physician, and 75 per cent would like to send prescription renewal requests electronically. PrescribeIT® lets them do just that.

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