BioScript Solutions supports Canadians with chronic illnesses and rare diseases, providing access to complex drug therapies and delivering full-service specialty care solutions.
Millions of Canadians living in rural and remote areas are being left behind by a healthcare system that wasn’t built for them. A shortage of healthcare providers and limited transportation makes accessing medications difficult. For those prescribed specialty drugs—often essential for treating rare and chronic conditions—seamless coordination and consistent dosing are critical. While everyone deserves equal access to care, for many, it remains out of reach.
One organization working to change that is BioScript Solutions, a Canadian-owned company delivering nationwide, end-to-end specialty care. The company has combined its physical network of clinics, pharmacies, and distribution centres with virtual consultations and home delivery—helping patients receive personalized care from the comfort of home, even in the most remote communities.
A patient’s journey in Northern Ontario
“A patient living alone in remote Northern Ontario was missing doses because deliveries couldn’t reach him. He also worked at a fly-in/fly-out job site with no refrigeration for his medication,” says Kelsey Secord, Resource Nurse Partner at BioScript Solutions. “When he came to my office on a Friday, flaring from his condition, we quickly transferred his prescription to BioScript Pharmacy and had treatment administered at Coverdale Clinics within hours—avoiding another round of steroids. Now, Coverdale Clinics coordinates his infusions when he returns to town.”
Blending innovation with a human touch
Alongside its wide-reaching network, BioScript has focused on balancing innovation with a human touch. By streamlining operations through process automation and a new pharmacy management system, its pharmacists, nurses, and patient support teams have more time to spend with patients.
“By investing in technology, we’re able to bring BioScript Pharmacy directly to the patient, ensuring they receive timely, high-quality care in the way that’s most convenient for them—whether that’s virtual consultations, phone calls, text, or email,” says Marc Grenier, BioScript’s Vice President of Operations.
Creative solutions for remote delivery
Shipping temperature-sensitive medications can present many challenges, such as long-distance delivery routes, unpredictable weather, and even a Canada Post strike. Ensuring no patient is left behind requires flexibility and creativity.
Ensuring no patient is left behind requires flexibility and creativity.
“We once delivered medication to a patient in Arctic Bay—the furthest north we’ve ever shipped. We worked closely with multiple carriers and airlines to fly it thousands of kilometres from our BC pharmacy. Soon, we’ll be delivering to another location only accessible by a float plane that flies once a week. This patient works in remote resorts, so we have to get creative to ensure their medication arrives on time,” says Calvin Chan, Pharmacy Manager at BioScript Pharmacy British Columbia.
Bridging the gap
Across Canada’s vast and varied landscape, BioScript Solutions is using logistics, technology, and, above all, compassion to bridge the gap between rural patients and their access to treatment.
Visit bioscript.ca to learn how BioScript Solutions can support you.
